Description
Description
This training course will enable you to master the key stages of the sales process by teaching you how to build a relationship of trust with the customer, identify their needs through questioning, rephrasing and managing silences, and conduct the sale from initial contact to conclusion. You will learn the fundamentals of communication (verbal, paraverbal, nonverbal), customer types (SONCASE), and the stages of Contact/Know/Convince/Conclude.
Objectives
At the end of this module, participants will be able
to building a relationship of trust with the client
to complete a sale by fully identifying the customer's needs
to understanding the commercial impact it has on the customer relationship
Programme
Preparation with a SMART objective
Making contact
Discovering needs
Handling objections
Concluding techniques
Target audience
People moving into a sales role or wishing to consolidate their sales skills and obtain a certification.
Certificate
At the end of the training, the participants will receive a certificate of attendance delivered by the House of Training.
Conditions
Course Material
Please note that for environmental reasons no paper version of the training material will be provided for your training. The course material can be downloaded free of charge via your portal before the start of the course (download the Client Portal User’s Guide here). You will be able to view it on the screen of your mobile device or print it if necessary. If your registration has been made by a training manager of your company please contact him/her so that he/she can give you access to it or send it to you.
Location
L-1615 Luxembourg
Luxembourg
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