Back-Office - Corporate Actions

Corporate actions require accuracy, timely execution and effective risk management. This highly practical course focuses on the operational processes needed to manage these events successfully and safeguard the interests of both service providers and clients in increasingly automated and interconnected markets.  

By the end of the training, participants will be able to:

• Understand the corporate action lifecycle from an administrator’s perspective

• Identify event types and their operational impacts

• Understand SWIFT ISO 15022 messaging

• Manage notifications, instructions and reporting

• Recognise operational risks and monitoring controls

• Apply best practices to improve efficiency and support Straight-Through Processing (STP)

• Corporate action workflows: Detailed analysis of the processing lifecycle, from event identification and validation to entitlement calculation, settlement and reconciliation, with clear roles and responsibilities at each stage.

• Practical case studies: Hands-on exercises covering different event types, helping participants prepare instructions, resolve processing issues and apply effective controls.

• SWIFT ISO 15022 messaging: In-depth review of MT564 notifications, MT565 instructions and MT566 confirmations, focusing on message structure, key fields and their use throughout the workflow.

• Notifications and instructions: Practical methods for validating event information, communicating available options, collecting elections and ensuring instructions are complete, accurate and timely.

• Client reporting: Reporting practices for communicating event details, processing status, entitlements and outcomes clearly and consistently.

• Deadlines and escalation: Tracking market, custodian and client deadlines, managing outstanding instructions and escalating exceptions to reduce processing delays.

• Reconciliation and Nostro accounts: Reconciliation of securities positions and cash movements, including Nostro account monitoring, discrepancy investigation and resolution.

• Risks, claims and controls: Identification of operational risks, analysis of claims and processing errors, and implementation of preventive and detective controls. 

• Best practices and STP: Application of standardisation, automation and Straight-Through Processing principles to reduce manual intervention, strengthen controls and improve operational efficiency.

This course is designed for Back-Office agents (supervisors, controllers and operators) with 1 to 5 years of experience in asset servicing, and professionals seeking a deeper understanding of corporate action management in financial institutions.  

To help protect the environment, please note that no paper copies will be provided during your training course. You can download your course materials free of charge before the course begins via our customer portal (download the customer portal guide here). You will then be able to view them on the screen of your mobile device or print them out if necessary. If your registration was arranged by a training manager at your company, please contact them so that they can grant you access or send them to you.