Nouveau
  • Icon Sur demande
  • Icon 7 h
  • icon Cours du jour
  • Icon English
  • Icon DP031CJ
àpd. 230,00 EUR (+3% TVA)

Objectives


After the training the participant shall be able to:

  • Understand the stakes of telephone conversation for the company’s reputation

  • Gain confidence and fluidity in speaking on the phone in English

  • Comprehend the different ways of dealing with queries

  • Master the company introduction and their own self-introduction

  • Structure their notes to better take and transmit messages


Programme


  • Importance of professional telephone reception for Company’s reputation and your representation

  • Difference between Telephone and Face-to-Face communications

  • Structure of professional calls :

    • Getting ready prior to the call

    • Mastering your self-introduction

    • Speaking with knowledge and confidence

    • Identifying your correspondant with clarity

    • Managing the calls’ transfer and non-transfer

    • Taking and transmitting messages

    • Coordinating multi-calls gracefully

    • Closing the communication in style

    • Following-up effectively

    The training includes role-plays, simulations and case studies. 

Target audience


Anyone who is uncomfortable answering phone calls in English and/or is responsible for handling international phone calls. 

Course material


The course material can be downloaded free of charge via your portal the day before the start of the course (download the Client Portal User’s Guide here). 

Certificate


At the end of the training, the participants will receive a certificate of participation delivered by the House of Training.

Lieu

Vous souhaitez rester à jour sur notre offre de formation ?

Vous avez une question ?
Nous avons des réponses !