Change Management APMG - Foundation

A 3-day certification course based on the APMG Change Management (v3) body of knowledge. It prepares participants for the Foundation exam and gives them tools they can apply straight away, worked through a running case study.

By the end of this training course, participants will be able to:

• Explain the current context of change and how it has evolved

• Understand the drivers and organisational context of change, including culture

• Describe approaches to planning and implementing change, including co-design

• Assess the impact of change, support people through it and address resistance

• Support key change roles and build an effective change team

• Analyse stakeholders and power, and build engagement and communication plans

• Measure the effectiveness of change management activities

Day 1 

1. Organisational context and approach

• Setting the scene: change and benefits, Kelman's levels of adoption, Cynefin, planned vs emergent change, force field analysis, systems thinking, organisational culture (Schein)

• Structuring the approach: co-design, ADKAR, n-step models (Kotter), delivery strategies (big bang, phased, voluntary adoption, incremental), agile practices, change strategy

2. People and change (Part 1)

• The human response to change: personality profiles (MBTI), neuroscience and the SCARF model, the change curve, managing transitions

• Motivation: rewards and punishment, intrinsic motivation (Pink), positive psychology and resilience, appreciative inquiry, the change formula, learning and survival anxiety

Day 2 

3. People and change (Part 2) 

• Learning and change: competence, the learning dip, learning styles (Honey and Mumford)

4. Change leadership and teams

• Leadership: key roles, the sponsor, change agents, local leadership, psychological safety (Edmondson), leadership and culture 

• Teams: change agent networks, team development, team dysfunctions (Lencioni), diversity

5. Stakeholder engagement (Part 1) 

• Identification, segmentation, interests and empathy maps, power and stakeholder mapping, building commitment, engagement strategy

Day 3 

6. Communication 

• Theory and barriers (including cognitive biases), key messages, tone and style, one-way and two-way channels, communication planning and strategy 

7. The change manager’s role

• Assessing change impact and severity (McKinsey 7-S, impact profiles)

• Resistance to change: causes and a proactive resistance strategy

• Change analytics: types of measures, implementation dashboard, evaluation methods

8. Exam preparation

Change managers and change leads, project and programme managers, line managers, HR, consultants.

Each participant will receive :

• a copy of the presentation and exercises
  

• mock exams
  

50 multiple-choice questions, 40 minutes, closed book, pass mark 50% (25/50). No negative marking. Passing gives access to the Practitioner level.

This course prepares you for the APMG Change Management Foundation exam. As this is the foundation level, the emphasis is on theory, supported by some exercises.

The Change Management™ certification exam takes place at the end of the third day of training. For those who wish, it is always possible to take the exam at a later date with an exam voucher.