Frequently asked questions
Registrations
There are 3 ways to find the right course for you:
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First and foremost, our website features a powerful search engine that allows you to search for courses using one or more keywords. By clicking on ‘More results’, you can refine and filter the results displayed, by selecting criteria such as languages, dates, course types (day, evening, e-learning, blended-learning, certification courses, academic courses) and prices.
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Use the ‘Our training courses’ tab to consult our offer:
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by training domain: select the one that interests you from the 23 domains on offer
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by calendar:view our offer in chronological order
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by type of training: are you looking for certified training paths, an individual training course, daytime or evening classes, or a course available as e learning?
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The ‘Explore our courses’ button lists our courses in 4 main categories. For certain areas, such as Entrepreneurship and Banking, we have drawn up recommendations to help you make your choice.Our website features a powerful search engine that allows you to search for courses using one or more keywords. By clicking on ‘More results’, you can refine and filter the results displayed, by selecting criteria such as languages, dates, course types (day, evening, e-learning, blended-learning, certification courses, academic courses) and prices.
House of Training offers two types of training courses:
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Individual courses: These courses, of varying length, meet ad-hoc training needs and can be followed ‘à la carte’. An exam may form an integral part of the course, or there may or may not be an optional exam.
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Certified paths: These are structured sets of courses that follow a specific logic and chronology. Some routes comprise courses that may also be attended individually, outside the route leading to certification. Our training routes are generally offered in collaboration with a professional association and lead to the award of a certificate if the final exam is passed.
Individual registrations (by natural persons) for training courses at House of Training and payments must all be made on-line. Once you have chosen a course, just click on the ‘Register button and follow the procedure for registration and payment on-line. During the registration procedure, learners can choose which session they want to register for (if there are several dates) and in some cases decide on a certain number of other criteria (training course only, training course plus exam, exam only).
You must register at least five working days before the start of the course or exam session; registration is subject to a place being available.
A registration can be cancelled without incurring any cost in the following cases:
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regardless of the reason, within fourteen calendar days of registration
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regardless of the reason, at least ten calendar days before the course starts
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for health reasons, and on production of a medical certificate, within five calendar days of ceasing to attend the course.
If the registration is cancelled less than ten calendar days before the start of the course, the full cost of registration will be invoiced.
All requests for cancellation must be sent to us by e-mail at customer@houseoftraining.lu.
The «Company» client can request, by e-mail and up to twenty-four hours before the start of the course, to defer the registration of a participant to another scheduled session as announced on our website. The replacement or deferral request has to be sent by e-mail at customer@houseoftraining.lu and has to indicate the contact details of the participant as well as the date of the training session to which the registration is deferred to. House of Training will invoice forty-five euros to cover administrative costs.
The « Private » Client can request, by e-mail at customer@houseoftraining.lu and up to twenty-four hours before the start of the course, to defer his registration to another scheduled session as announced on our website. The deferral request has to indicate the date of the training session to which the registration is deferred to. House of Training will invoice forty-five euros to cover administrative costs.
If no date is indicated for the training you want to register for, please click on the ‘Register / Have alert sent’ button. We will hold onto your contact details and let you know as soon as the training you want is scheduled, so that you can register as quickly as possible.
It depends on the course you have selected. In most cases, House of Training offers registration for courses and registration for exams separately. This makes it possible to register for a course without taking an exam or to register for an exam with the aim of having your knowledge attested without having attended the corresponding course. The possibilities available for your course are indicated in the pop-up menu that appears once you have clicked on the ‘Register’ button.
Certificates
At the end of the course, participants will be able to download their certificate of attendance issued by the House of Training by logging into their learner's portal on our website.
Exams
To ensure maximum flexibility, House of Training mainly offers separate registration for courses and registration for exams. This makes it possible to register for a course without taking an exam or to register for an exam with the aim of having your knowledge attested without having attended the corresponding course. If you want to register for an exam on its own, just click on the ‘Register’ button for the corresponding course and click on ‘Exam’ in the pop-up menu.
The conditions for cancelling an exam registration are the same as those for cancelling a course registration.
No, it is not possible for someone else to use your exam registration.
In order to avoid any form of misconduct, participants are not permitted to see a copy of their exam.
The conditions for deferring an exam are the same as those for deferring a course registration.
For courses that include an exam, the date of the exam is noted in the schedule you can download from our website.
For all other courses, for which the exam date can be chosen freely from the exam sessions available, please:
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select the course for which you wish to sit the exam and click on the ‘Register’ button
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in the pop-up menu, select the ‘Exam’ option
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select an exam date from the dates offered
Cancellations
All requests to cancel registration for a course must be sent to us by e-mail at customer@houseoftraining.lu. Depending on the circumstances (see our general terms and conditions for sales, or the answer to the question “What about the cost and timing of cancelling?"), you will be liable to pay cancellation charges.
You may cancel your registration free of charge in the following cases:
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regardless of the reason, within fourteen calendar days of registration
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regardless of the reason, at least ten calendar days before the course starts
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for health reasons, and on production of a medical certificate, within five calendar days of ceasing to attend the course.
If the registration is cancelled less than ten calendar days before the start of the course, the full cost of registration will be invoiced. All requests for cancellation must be sent to us by e-mail at customer@houseoftraining.lu.
Refunds will be made within 15 days of our staff receiving your correct bank details (IBAN and BIC).
The "Corporate" Customer may request a replacement for a participant by email to customer@houseoftraining.lu no later than twenty-four hours before the course. The replacement request must indicate the contact details of the replacement and the person being replaced. The House of Training will charge an administrative fee of forty-five euros for this change.
Portal
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Yes, you can consult and/or download the user guide for the customer portal by clicking on this link for the English version. cliquant sur ce lien pour la version française.
Financial assistance for training
The Luxembourg State co-finances 15% of the training costs of businesses in the private sector. Full details of the conditions and procedures can be viewed on the INFPC’s website at lifelong-learning.lu.
Training leave is a type of special paid leave lasting a maximum of 80 days in the course of a professional career that is available to paid employees, self-employed people and people in the liberal professions, subject to certain conditions. View full details on the INFPC’s website at lifelong-learning.lu de l’INFPC
Which training-related documents must accompany the application form for training leave from the Ministère de l'Education nationale, de l'Enfance et de la Jeunesse (MENJE)? The documents relating to the training, which are required to apply for training leave from the MENJE, are available on the House of Training website as follows: The training registration certificate with the total number of hours (course, exam, etc.); the training programme is included in the schedule, which can be downloaded from the training page. These details are also included in the confirmation of registration sent by e-mail to the registrant. The certificate of attendance can be printed out by the participant themselves or by the company contact person who has access to their customer account on the House of Training website. The invoice is sent by e-mail to the participant him/herself or to the company contact person, either upon payment if paid by credit card, or after the start of the course.
More information is available via the following links
Functioning of the Chamber of Commerce’s Training Centre
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