Manager in Mediative Communication

This certification programme consists of 11 independent modules, which may be taken individually and accumulated according to participants’ needs, or completed as a full programme. 

Overview

Mediation is both a conflict-resolution process and a method for preventing conflicts and facilitating communication. This modular foundation programme is designed to help participants, depending on their individual objectives and the modules selected, to: 

• Develop and strengthen communication and negotiation skills.
• Learn and apply the tools and techniques used by professional mediators in a wide variety of communication challenges.
• Acquire the fundamental competencies required to practise mediation professionally.

Fulfil part of the minimum training requirements (150 hours) necessary for accreditation by the Centre for Civil and Commercial Mediation (CMCC), the Luxembourg Ministry of Justice, and the Association Luxembourgeoise de la Médiation et des Médiateurs Agréés (ALMA). 

For further information, participants may contact CMCC at info@cmcc.lu

• Beate Voskamp, Mediatorin, Mediator GmbH Berlin
• Dr. Jan Kayser, General Secretary, Centre de Médiation Civile et Commerciale, Mediator certified by the Minister of Justice

This programme is intended for:

• Employees, executives and managers in private companies and public institutions

• Professionals working in banking, legal services, construction, healthcare and business consulting

• Project managers dealing with restructuring projects

• Human resources professionals

• Entrepreneurs and self-employed professionals

• Lawyers, architects and physicians

• Anyone facing significant communication challenges in their professional environment

The training is highly practice-oriented and follows the “Tell – Show – Do” methodology, combining theoretical input with demonstrations and practical exercises to ensure direct application of mediation skills.

Upon completion, participants receive a Certificate of Participation issued by the House of Training and co-signed by the Centre de Médiation Civile et Commerciale (CMCC), ABBL, and INDR.