Interest-Based Communication Techniques - Manager in Mediative Communication: Module 2

This training course is part of a more comprehensive programme called Manager in Mediative Communication.

This programme consists of 11 independent modules that can be taken individually as desired, but it can also be completed as a single course.

This module develops participants’ communication skills through a mediation-oriented approach. It focuses on understanding and addressing the underlying interests that drive human interactions, particularly in situations of disagreement or conflict.

Participants learn practical techniques that can be applied immediately in negotiations, meetings, client interactions, employee discussions, team management situations, and everyday professional communication.

Learning Outcomes

Upon completion of this module, participants will be able to:

• Apply communication techniques that promote mutual understanding

• Identify interests hidden behind stated positions

• Use active listening and constructive questioning techniques

• Reframe difficult conversations into productive exchanges

• Communicate more effectively in conflict situations

• Recognise and respond appropriately to manipulative communication behaviours

• Mediation as a communication process

• Foundations of constructive communication

• Paraphrasing and reframing techniques

• Nonviolent Communication (NVC)

• Types of questions and questioning techniques

• Building a shared understanding of situations

• Identifying and managing manipulative behaviours

• Practical communication exercises

• The role of language in mediation and conflict management

This module is intended for:

• Employees, executives and managers in private companies and public institutions.

• Professionals working in banking, legal services, construction, healthcare and business consulting.

• Project managers dealing with restructuring projects.

• Human resources professionals.

• Entrepreneurs and self-employed professionals.

• Lawyers, architects and physicians.

• Anyone facing significant communication challenges in their professional environment.