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Generative AI for Front-Office Operations - Mastering Tools, Prompting and Customer Ethics

Banking

In collaboration with:

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Description

Introduction

Generative artificial intelligence is transforming the way front-office teams prepare, enrich, and personalize their interactions with clients. While these technologies create new opportunities to enhance efficiency and service quality, their use in a regulated environment also requires a responsible, transparent, and well-governed approach. The ability to harness their potential while maintaining client trust and complying with ethical and regulatory requirements has become a key advantage for customer-facing professionals.

Objectives

After completing this course, the learner will be able to understand: 

  • Concepts of AI
  • Understanding of AI Key Words
  • Required competencies for AI projects implementation
  • Opportunities and threats of AI
  • Broad overview of AI in FSI
  • Examples of AI use cases in financial services

The course is presented in cooperation with the ABBL Digital Banking and FinTech Innovation Cluster.

Programme
  • The definition of AI
  • AI concepts, keywords and notions
  • How AI is reshaping financial services
  • Unlocked opportunities and foreseen challenges 
  • Strategies for AI implementation
  • AI use cases by sector: Deposits and lending, insurance, payments, investment management, capital markets and market infrastructure
  • The future of finance
    Target audience

    The course is suitable for finance data managers, officers and individuals interested in AI.

    Conditions

    Support de cours

    Pour des raisons de respect de l'environnement veuillez noter qu'aucun support papier ne vous sera fourni lors de votre formation. Votre support de cours peut être téléchargé gratuitement avant le début du cours via notre portail client (télécharger ici le guide du portail client). Vous pourrez ainsi le consulter sur l’écran de votre appareil mobile ou l'imprimer en cas de besoin. Si votre inscription a été effectuée par un responsable formation de votre entreprise veuillez le contacter pour qu'il puisse vous y donner accès ou vous l'envoyer.

    Location
    Chambre de Commerce Luxembourg
    7, rue Alcide de Gasperi
    L-1615 Luxembourg
    Luxembourg
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